Refund Policy
Last updated: 2026-07-25
This Refund Policy applies to subscriptions purchased directly from My Backstory.
Seven-Day Free Trial
Eligible first-time customers receive one seven-day free trial.
A valid payment method is required to begin the trial. Your payment method will not be charged the subscription fee during the trial period.
Unless you cancel before the trial ends, your paid subscription will begin automatically when the seven-day trial expires.
Each customer is eligible for only one free trial. My Backstory may deny or revoke a trial where we reasonably determine that a customer has previously received a trial or is attempting to misuse the offer.
Monthly Subscription
After the free trial, your subscription costs $19.99 USD per month and renews automatically each month until cancelled.
Cancellation During the Free Trial
You may cancel at any time before the free trial ends. If you cancel before it expires, your paid subscription will not begin and you will not be charged the monthly subscription fee.
Cancellation After the Free Trial
You may cancel your subscription at any time through your account settings.
Cancellation prevents future renewal charges. Your subscription will ordinarily remain active through the end of the billing period for which you have already paid.
Cancellation does not automatically initiate a refund request.
Refund Eligibility
You may request a full refund of your first paid monthly subscription charge within seven calendar days after that charge is processed.
Monthly renewal charges after the first paid month are generally non-refundable.
Refund requests made outside this policy may be considered at My Backstory’s discretion, including in cases involving duplicate charges, billing errors, significant service failures, or other exceptional circumstances. Consideration of an exception does not guarantee that a refund will be issued and does not modify this policy for future charges.
Refund eligibility is determined by when My Backstory receives the request.
When a full refund is issued:
- your paid subscription will be cancelled;
- paid subscription access will end immediately; and
- the refund will be returned to the original payment method.
Refunds generally appear on your bank or card statement within 5–10 business days after they are initiated. The exact timing depends on your bank or card issuer.
Requesting a Refund
To request a refund, email help@mybackstory.app.
Please include:
- your full name;
- the email address associated with your My Backstory account; and
- the date and amount of the charge, if known.
Do not send your full credit-card or debit-card number by email.
If your subscription is still active when a refund is approved, we will cancel the subscription before initiating the refund.
Purchases Through Third Parties
This policy applies only to subscriptions purchased directly from My Backstory.
Subscriptions purchased through an app store or another third-party platform are governed by that platform’s billing and refund procedures.
Applicable Law
Nothing in this policy limits any refund, cancellation, or consumer-protection rights that cannot legally be waived.
Contact
Questions about billing, cancellation, or refunds may be sent to: